Family History ACT

The Heraldry & Genealogy Society of Canberra Inc.


Website policies

Pricing Policy

All prices listed on this website are in Australian dollars. Each price includes GST unless an individual price is specifically stated to be GST free.

Privacy Policy

The Heraldry & Genealogy Society of Canberra Inc (HAGSOC) respects the privacy of the individuals it deals with and complies with the Privacy Act 1988. Consistent with this, we will not disclose personal information to third parties except to facilitate the provision of services or as otherwise required by law but may provide such information to our operational people to facilitate the management and operations of the Society, or to other agencies as required for accreditation, insurance or other relevant requirements.

Your online payment with a credit card on this website is done via MasterCard webservices or by PayPal. No credit card details provided electronically to either payment gateway are retained by the Society. PayPal's Privacy Policy can be found here.

Any credit card details provided to the Society in written form are manually processed via Mastercard webservices. After the processing of your payment, your credit card details are destroyed by being shredded.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site.

Refund or Exchange Policy

If there is a fault with the product you have purchased from us, please contact the Society. We will refund or exchange (subject to availability) on any product purchased from the Society if there is a genuine fault with it.

Delivery Timeframes

The Heraldry & Genealogy Society of Canberra Inc will organise to deliver your order as soon as possible after payment has been confirmed. As the Society is run by volunteers we cannot guarantee a specific amount of time for processing and delivering your order. All orders are sent via Australia Post.

Return Timeframes

Any return of a faulty product should be done within 14 days of the product being delivered to you. Please contact the Society before returning any product.